At High On Leather we believe in your happiness and customer satisfaction. We believe in providing you the best handcrafted leather products. Each bag is handcrafted personally by our skilled artisans which makes each bag unique. Many of our bags have an antique/vintage look so please keep this in mind when choosing your bag. Depending on the style you choose it may not be "perfect" leather, but rather more distressed.
We believe in customer satisfaction and if you believe you have received damaged/defective goods, please contact us for replacement or refund.
Our Goat Leather Products: Genuine Goat Leather by nature has some scars (due to markings/cuts on goat skin) which reconfirms it's 100% genuine leather and gives a perfect vintage look. Each bag also has different shade of color and might be a little different from given pictures which makes each bag unique. Goat leather has a bit of a stronger smell, but this does fade after a few weeks.
Returns (In case of Damaged and Defective Items)
If you are not completely satisfied with our products and want to return, you can send back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods.
Our policy lasts 7 days. If 7 days have gone by after you have received the order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Change of Mind Returns/Exchanges.
We want you to love your purchase but understand that sometimes you may have second thoughts. We will exchange/return merchandise. Just email us at renee@highonleather.com and we’ll take care of you.
- Merchandise must be accompanied by the original invoice.
- Merchandise must be unused and in saleable condition.
- Refunds will be applied via the original payment methods.
- The customer should email within 7 days of receiving the items.
- Return shipping charges are non-refundable.
- Shipping costs will apply on the exchanged product to be sent out to you.
In some cases we will offer repairs or will pay for the repair if the damage is very small or is caused by shipping partners.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days. Please read the disclaimer carefully mentioned below every product description before purchasing.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please ensure it has been 5-7 business days since you were notified the refund has been processed. If it has been more than 7 business days and you still have not received your refund yet, please contact us at renee@highonleather.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please take a picture and send it to if defective or damaged and email us at renee@highonleather.com. We will provide you the the address of the warehouse where you can send the product for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.