FAQs

1. How much does shipping cost? We offer free worldwide shipping, excluding China and Russia, as they do not accept direct shipping from DHL or FedEx. We ship to most locations worldwide, including the United States of America, Canada, Australia, the United Kingdom, and Europe, wherever our courier companies have a presence.

2. From where will my product be shipped? Currently, we collaborate only with local artisans from India, so your product will most likely be sent from India. We will update our terms and conditions when we start working with artisans from other countries.

3. How long does shipping take? When you shop with us, we deliver your products using express shipping through premium courier companies like DHL, FedEx, Aramex, and more. Generally, it takes about 7-10 working days for an item to be delivered to your doorstep. We provide a tracking number for every purchase, allowing you to track the progress of your shipment and estimate its arrival.

4. Will I have to pay customs duties? In most countries, there are no customs duties or import taxes if you are ordering less than 4 products. If your products are held by customs, it is the customer's responsibility to provide us with the required details to release the package. To ensure a smooth delivery process, please provide the following details during checkout:

• Correct shipping address with Zip Code (as our shipping partners cannot deliver to Post Box addresses)
• Contact number for the courier service to reach you if needed
• Email address for further communication, if required

Returns:

Can I return the product? Please refer to our return policy for detailed information on our return process.

Contact:

How can I get in touch with you? You can reach us by sending an email to tad@highonleather.com or by leaving a message on our contact us page. We will respond to your inquiries as soon as possible.